We all make mistakes

This screenshot shows an erroneous transaction from my banking app - one I personally experienced. The incident taught me several lessons, but most importantly: check your statements regularly. Had I not caught this withdrawal, it likely would have become permanent. For accounts with significant activity, weekly reviews are essential. These checks needn’t be time-consuming - just a few minutes, perhaps during an ad break, to verify your recent transactions. When I reported the error, the bank responded within 24 hours and confirmed their mistake. However, getting them to explicitly admit “We made a mistake” proved surprisingly challenging. Mistakes can happen even with advanced technology and controls in place, despite everyone’s best intentions. Yet it raised a troubling question: what if our roles had been reversed? Had I made the error instead of the bank, I would likely have faced multiple charges - “processing fees,” “adjustment fees,” “error fees” - all automatically appli...