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When an Amazon purchase goes well, no one notices. Upset and uncertainty is replaced by contentment when minor hiccups are resolved. A five-star rating may be downgraded to four- or three-star if the resolution is not as efficient as one would have expected. This article describes those instances when things go horribly wrong with Amazon and explains how Amazon is organised so that customers are not able to exercise their right to fair consumer remedies. The information is based on exchanges with Amazon UK customer service, although this will apply to any country that does not prohibit Amazon from this type of behaviour. Not every negative decision taken by Amazon is wrong, but customers have the right to a decision is based on in a timely manner.  When someone needs to communicate with Amazon, they can do so using a combination of chat, phone, and email. Chat Consumers communicating with customer support agents in a chat are not able to download the chat. After the agent shut...

The page relates to the article that explains how Amazon is organised to make it impossible for customers to receive the customer support they deserve. The article describes the tools made available to customer support agents to " get rid " of customers. Read the article How Amazon's Customer Support is rigged against consumers . Share on Social Amazon will only improve its customer support operation if it's forced to change. Share this article on social media. Here is a sample you can use:  " Amazon's customer support cheats consumers. Read about their tools and tricks. Amazon must change! https://tinyurl.com/AmazonBadCS #DemandBetterAmazon " The more this story trends, the more likely it is that Amazon will review and correct its behaviour. Tell your Regulators / Consumer groups Regulators can do a deep dive into these practices and force Amazon to change. At the end of this page is a list of entities you should write to. If you prefer, you can c...